Data Protection

Metbet Privacy Policy — Your Data Is Safe With Us

Here's a clear breakdown of what personal information Metbet collects, where it's stored, and how it's kept secure.

Last Updated: January 1, 2026
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Our Commitment

What Sets Metbet Apart in Data Protection

We believe privacy is a fundamental right — not just a policy.

End-to-End Encryption

Every transaction and personal detail you share is protected with 256-bit SSL encryption. Unauthorized access is not possible.

No Sale of Data

Metbet never sells your personal data to third parties. No information is shared with advertising companies or data brokers.

Your Data, Your Control

You can view, correct, or request deletion of your data at any time. You remain the owner of your information.

Secure Server Infrastructure

Metbet's servers are hosted in internationally certified data centers. Regular security audits and penetration testing are conducted.

Transparent Cookie Policy

You will be clearly informed about which cookies are used and why. You can reject non-essential cookies directly through your browser settings.

Marketing Opt-Out

You can unsubscribe from promotional emails or SMS at any time. Marketing communications are entirely optional.

01 Introduction & Scope

Welcome to Metbet. This Privacy Policy applies to users in Bangladesh and explains in detail how your personal information is handled when you use the metbet.im website.

Metbet believes your privacy is a fundamental right. We only collect information that is genuinely necessary to deliver our services. After reading this policy, you will have a clear understanding of what we collect, why we collect it, and how much control you have over your own data.

By registering on our platform or using our services, you are deemed to have accepted the terms of this Privacy Policy. Please read it carefully before creating an account.

Please Note: This Privacy Policy is Metbet's Terms & Conditionsshould be read alongside this document. Together, both policies give you a complete picture of our relationship with you.

02 What Information We Collect

Metbet collects two types of data — information you provide directly, and information collected automatically.

Data Type Example Reason for Collection
Identity-Related Full name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Security & Notifications
Financial BKash/Nagad number, transaction history Payment Processing & Fraud Prevention
Technical IP address, device information, browser Security & Platform Improvement
Usage Betting history, login times, preferred games Delivering a Personalized Experience

We never collect unnecessary sensitive information such as religious identity, political views, or biometric data.

03 How We Collect Your Data

Metbet collects your information in the following ways:

  • Registration Form: Information you provide directly when creating an account.
  • KYC Verification: Documents uploaded for identity verification.
  • Payment Gateway: Via payment service providers during deposits or withdrawals.
  • Automated Tracking: Website usage data collected through cookies and log files.
  • Customer Support: Information provided during live chat or email support interactions.
  • Third-Party Verification: Through authorized verification agencies where applicable.

Warning: Metbet will never ask for your password or full payment details via email or SMS. If you receive any such message, please notify us immediately.

04 Purpose of Data Use

Metbet uses your information only for the legitimate purposes listed below — nothing more:

  • Creating and managing your account and keeping it secure.
  • Processing deposits, withdrawals, and other financial transactions.
  • Verifying age and ensuring responsible betting.
  • To prevent fraud, money laundering, and illegal activity.
  • Personalizing your platform experience based on your preferences.
  • Providing customer support and technical assistance.
  • Fulfilling legal and regulatory obligations.
  • Sending you promotional offers and bonus updates, with your consent.

We never use your data for ad profiling or third-party marketing.

05 Data Sharing Policy

Metbet does not sell your personal information. However, limited data may be shared with trusted partners in certain circumstances:

  • Payment Service Provider: Approved payment gateways including bKash, Nagad, and Rocket — solely for processing transactions.
  • Identity Verifier: Authorized agencies for KYC verification — used solely for identity confirmation.
  • Legal Authorities: When required by government order under the laws of Bangladesh.
  • Cybersecurity Services: Limited data for fraud detection and prevention.

All third-party partners are bound by strict confidentiality agreements and are prohibited from using the data they receive for any other purpose.

06 Data Retention Period

Metbet does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Account Information: Up to 5 years after account closure — to protect against legal liability.
  • Financial Transaction Records: 7 years — in accordance with Bangladesh's financial regulatory requirements.
  • KYC Documents: 5 years after account closure.
  • Customer Support Records: 2 years.
  • Cookies & Session Data: 30 days to 1 year.
  • Marketing consent: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymized.

07 Your Rights

As a Metbet user, you have the following rights over your personal data:

  • Right to Access: You can request to know what personal information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete information.
  • Right to erasure: You can request deletion of your data unless a legal obligation requires its retention.
  • Right to restrict processing: You may request that we stop using your data for specific purposes.
  • Right to data portability: You can request a copy of your data in a machine-readable format.
  • Right to Object: You can request to opt out of marketing communications at any time.

To exercise these rights support@metbet.imEmail us at. We'll respond within 30 days.

Even if you request deletion, certain data may be retained for a specified period due to legal obligations — we will inform you if this applies.

08 Cookies & Tracking

Metbet uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. We use the following types of cookies:

  • Essential Cookies: For login sessions and security — the website cannot function properly without these.
  • Functional Cookies: To remember your language preferences and other settings.
  • Analytics Cookies: To understand time spent on each page — completely anonymous.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect certain website features.

09 Children's Privacy

Metbet strictly prohibits providing services to anyone under 18. We do not knowingly collect or process personal data from minors.

If we become aware that a minor has created an account on our platform, that account will be immediately suspended and all associated data will be deleted.

If you believe a minor is using Metbet without your knowledge, please contact our customer support immediately.

10 Policy Updates

Metbet may update this Privacy Policy as needed. If changes are made:

  • The "Last Updated" date at the top of the page will reflect the change.
  • For significant changes, a notification will be sent to your registered email address.
  • You will be notified at least 7 days before any changes take effect.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.

11 Contact

For any privacy-related questions, concerns, or requests, please get in touch with us:

  • Email: support@metbet.im
  • Live Chat: Chat icon at the bottom-right corner of the website — available 24/7.
  • Response Time: Typically within 24 to 48 hours.

Our privacy team takes your concerns seriously and works to resolve them promptly.

FAQ

No, Metbet never sells your personal data to third parties. We only share limited information with partners necessary for service delivery, and they are bound by strict confidentiality agreements.

Yes, you can request deletion of your data by emailing support@metbet.im. However, certain financial records must be retained for a specified period due to legal obligations — we will notify you separately in such cases.

Metbet does not store your full payment details directly. All transactions are processed through approved payment gateways, and only transaction reference information is retained in our system.

Click the "Unsubscribe" link at the bottom of any promotional email to opt out of marketing emails. You can also send a request to support@metbet.im — changes take effect within 24 hours.

Metbet uses 256-bit SSL encryption, regular security audits, and 24/7 server monitoring. Your data is stored in internationally certified data centers and accessible only to authorized personnel on a need-to-know basis.
Safe Betting

Your data is protected — get started today

Your privacy is our top priority at Metbet. Register for free today and enjoy betting in a secure environment.

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